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COVID-19 Response and Updates

 

 

 


 

March 24, 2020

In light of COVID-19 and the disruptions and challenges presented to students and schools, TCT has extended the scholarship application deadline until Friday, May 1, 2020. We hope students will take this time to apply for one of the 15 scholarships being awarded for the next academic year for students attending Northwest College. 

Visit the Scholarship Page on our website to learn more about the scholarships or to download an application.

You can email any questions about the scholarships to tctscholarship@tct.net.

 


 

March 23, 2020

Currently TCT's priority is to get needed internet service to local students and those transitioning to working from their homes. With COVID-19 leading to local schools going to an online learning environment and many employees trasitioning to working from their homes, we are seeing an influx of people that need the internet services to make this possible. We are focused on getting service to everyone that needs it in this challenging time. We hope you'll be patient with us as we work to help all our customers in a timely manner.

To help keep our customers and employees safe, as our technicians are out installing services, please let us know if someone in your household is feeling ill. We can then make necessary arrangements to do the install safely.

We continue to see an overwhelmingly high call volume. If you have questions, please try contacting us through one of these other modes of communication.

Contact us through:
Text: 307-586-5000
Email: helpdesk@tctstaff.com or customerservice@tctstaff.com
Live Chat: www.tct.net (click the chat icon in the bottom right of the screen)

 


 

March 20, 2020

Thank you for being a valued TCT customer. The health and safety of our customers, employees, and communities are our top priority during the COVID-19 pandemic.

Our goal is to continue to provide you with reliable services during the current challenges we face. In light of the school closures and the transition of many people to working from home, we are experiencing a high demand for Internet installs. We are currently doing our best to accommodate these requests and to ensure that people have the services they need to get them through this crisis. 

TCT will continue to monitor CDC recommendations and make necessary adjustments as needed to ensure the continued health and safety of customers and employees. We will keep you updated on any additional adjustments needed.

As a reminder, all TCT offices are closed to the public until further notice, but we are still here to help!

Contact us through:

Text: 307-586-5000
Email: helpdesk@tctstaff.com or customerservice@tctstaff.com
Call: 800-354-2911
Live Chat: www.tct.net (click the chat icon in the bottom right of the screen) 

 


 

March 13, 2020

Amid the coronavirus (COVID-19) pandemic that is affecting people all over the world, TCT understands and supports the greater need for people to have the ability to self-isolate or work from their homes. With this in mind, TCT is temporarily suspending our nonpayment disconnections for our customers. We want our customers to know that we are focused on providing you with the dependable internet service that you'll need during this challenging time. Please reach out to our customer service team to discuss any concerns or questions you may have at 1-800-354-2911.